We enable people to live their best lives and empower our teams to realise their full potential. 

Our East Tamaki branch is seeking a keen and helpful Business Services Support (level 1) professional to provide front-line IT support with excellent customer service and communication. You will be one of the IT team's go-to people for troubleshooting, resolving IT issues as they arise and escalating user / service requests via a ticketing system, liaising with vendors and employees alike. We're looking for a real go-getter who can liaise with the services team and provide support on applications as well when needed. 

This entry-level position is ideal for someone beginning their career in IT. We welcome applications from recent graduates or candidates with equivalent experience who are motivated to build their technical skills and gain hands-on experience.

Main responsibilities:  
•    Provide level 1 IT support: ticket triaging, follow-ups on overdue tickets, basic troubleshooting, printer / driver installation etc
•    Light documentation development
•    Backup monitoring

The benefits of working with us:
•    Annual budget set aside for professional development / study
•    Fun, collaborative team that will work with you to help you grow
•    Permanent full-time role with clear career progression 
•    Great team culture with regular social events, weekly treats, award schemes
•    Well-being initiatives: annual eye exam, flu vaccination, access to EAP services 

The ideal candidate:
•    Relevant tertiary ICT qualifications
•    A minimum of 1 year’s relevant experience is beneficial (entry-level applicants considered). •    Approachable and friendly 
•    Good communicator with exceptional people skills

If you have the drive and initiative to expand your skillset and grow in the IT space with an organisation who cares click APPLY, which will take you through to our Careers website and will activate this link. 
Please refer to job no. 2260 in your cover letter when applying for this role. 
If you have any questions, email HR@phg.co.nz

Confidentiality is assured 

Please note that this role is only accepting applicants who have the right to work in New Zealand, including New Zealand citizens, residents and individuals on open work visas.

Pacific Health Group is an equal opportunity employer, dedicated to diversity hiring and providing a safe space to people of all cultures, languages, experiences and backgrounds.