We’re looking for an experienced and motivated Case Manager to join the Wellnz team. In this role, you’ll manage a portfolio of work and non-work injury claims, ensuring high-quality, efficient and compassionate support for injured employees. You’ll be the key connection between clients, providers and ACC — keeping recovery on track and delivering exceptional service every step of the way.
Job Description
What you’ll do
Manage a portfolio of injury claims in line with ACC legislation, audit standards and Service Level Agreements
Build strong, positive relationships with clients, injured employees and medical providers
Coordinate rehabilitation services to ensure timely, effective and cost-efficient outcomes
Provide day-to-day guidance to the claims support team
Identify opportunities to improve processes and support new business
Maintain high standards of customer service in line with the Code of Claimant Rights
Promote and model positive health & safety practices
Produce clear, regular progress reports and maintain accurate documentation
Desired Skills and Experience
What you’ll bring
2+ years’ experience in case management or 5+ years’ experience in a relevant health discipline
Strong working knowledge of ACC legislation and Accredited Employer Programme standards
Relevant tertiary qualifications in business, rehabilitation or a health-related field
Excellent communication, relationship-building and customer service skills
Strong organisational and time-management ability
Skilled in negotiating agreements, resolving issues, and building mutually beneficial outcomes
Excellent written communication skills; advanced proficiency in Word and Excel
A collaborative, proactive and solutions-focused approach
Why join us?
Work with a supportive, knowledgeable team who care about doing things well
Opportunities for ongoing professional development and growth
Flexible work options and locations — Wellington, Christchurch or Auckland
Personal insurances, exclusive discounts and volunteer release time
Social events and celebrations
Professional development support and paid study days
If you think you have the experience and can-do attitude to make it even bigger with an organisation that rewards your worth, we want to hear from you!
For a copy of the position description, please click 'Apply' which will take you through to our careers portal, Or get in touch with Madison at Madison.Allen@phg.co.nz. Please refer to job number 2270 in your communication.
Habit Health is an equal opportunity employer, dedicated to diversity hiring and providing a safe space to people of all cultures, languages, experiences and backgrounds.
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