About Wellnz

Wellnz is a trusted provider of workplace injury management and rehabilitation services across New Zealand. We work in partnership with employers, insurers and Accident Compensation Corporation (ACC) to deliver high-quality, client-focused claims and injury management solutions.

Our purpose is simple: to help people recover well and return to work safely, while supporting organisations to create healthier, safer workplaces. We are committed to service excellence, strong client relationships, and continuous improvement through internationally recognised quality standards. At Wellnz, our people are at the heart of what we do. We foster a culture built on integrity, teamwork, accountability and professional growth — creating an environment where leaders can truly make an impact.

About the Role

As Team Leader, you will provide day-to-day leadership, guidance and support to your team, ensuring client service level agreements are met and quality standards are upheld. You’ll foster a positive, high-performing team environment while maintaining strong relationships with clients and key stakeholders. This is a hands-on leadership role where you’ll balance operational oversight, people development, client engagement and continuous improvement initiatives.

Key Responsibilities

• Lead and support a high-performing claims management team
• Ensure delivery of services meets contractual and SLA requirements
• Build and maintain strong, positive client relationships
• Monitor and manage team performance, providing coaching and feedback
• Support the induction, training and professional development of team members
• Drive continuous improvement initiatives in line with ISO 9001 standards
• Ensure compliance with relevant legislation, quality and ethical standards
• Foster a positive health & safety culture
• Identify opportunities for service growth with existing and potential clients

About You

You’re an experienced people leader who enjoys mentoring others and creating a supportive, accountable team culture. You’re confident working with clients and stakeholders, proactive in resolving issues, and comfortable managing changing priorities.

You will bring:

• Proven leadership and people management experience
• Strong communication skills and the ability to engage with diverse stakeholders
• Experience mentoring, training and developing team members
• A sound understanding of health and safety principles along with ACC legislation
• Strong organisational and time management skills
• A high attention to detail and commitment to compliance
• Confidence using Microsoft Office
• A full, clean driver’s licence
• A background in ACC claims management, case management or a related environment will be highly regarded.

If you’re ready to step into a leadership role where you can truly make an impact, we’d love to hear from you, so click apply now! If you have any additional questions, please contact Madison at HR@phg.co.nz quoting job ID Case Manager 2350.

Please note that this role is only open to candidates who are currently residing in New Zealand and hold full working rights.