Pacific Health Group is a nationwide healthcare provider, specialising in the rehabilitation space. We enable people to live their best lives and empower our teams to realise their full potential.

We are seeking an experienced and compassionate Client Service Team Lead to lead a team working in our Sensitive Claims environment. This role is responsible for supporting staff, overseeing daily operations, and ensuring high‑quality, trauma‑informed service delivery to clients.This is a rewarding opportunity to lead a dedicated team making a meaningful difference for clients during vulnerable times.

Main Responsibilities

• Lead, coach, and support a team of Client Service Co‑ordinators
• Manage workflows to meet service standards and KPIs
• Provide guidance on complex and sensitive client matters
• Support staff wellbeing and foster a positive, safe team culture
• Monitor quality, performance, and compliance

The benefits of working with us:

• Well-being initiatives: annual eye exam, flu vaccination, access to EAP service
• Annual budget set aside for professional development / study
• Full time permanent position
• Great team culture with regular social events, weekly treats, award schemes

About You

• Proven experience in team leadership within a client‑facing environment
• Strong emotional intelligence and communication skills
• Confidence working with sensitive or complex cases
• Commitment to client care, quality outcomes, and staff wellbeing
• Attention to detail, accuracy, and solutions focused mindset.

If you think you have the experience and can-do attitude to make it even bigger with an organisation that rewards your worth, click APPLY.

For a copy of the position description, please click 'Apply' which will take you through to our Careers website and will activate this link.

Please refer to job no 2451 in your cover letter when applying for this role.

If you have any questions, email HR@PHG.co.nz

Confidentiality is assured

Pacific Health Group is an equal opportunity employer, dedicated to diversity hiring and providing a safe space to people of all cultures, languages, experiences and backgrounds.